At NetPlayHub, we want you to be completely satisfied with your purchase. If you are not entirely pleased with your order, we offer a 15-day return window from the date your package is delivered.

Eligibility for Returns

• Due to the nature of our sporting products, only unopened packages and defective items are eligible for a return.
• Each return request will be evaluated on a case-by-case basis to ensure fairness and customer satisfaction.

Return Process

• Contact our customer service team within 15 days of receiving your package to initiate a return request.
• Provide your order number, product information, and the reason for the return.
• Our customer service representative will guide you through the return process and provide you with a return authorization number and shipping instructions.
• Ship the item(s) back to us in their original, unopened packaging. If the product is defective, please provide a description of the defect.
• Once we receive and inspect the returned item(s), we will process your refund or exchange based on the condition of the product and the information provided.

Please Note

• Shipping costs for returns are the responsibility of the customer, except in cases of defective products.
• Refunds will be issued to the original form of payment used for the purchase.
• Returned items must be in their original condition, including all packaging materials, accessories, and documentation.
  
  We reserve the right to refuse returns that do not meet our policy requirements. If you have any questions or need further assistance with a return, please contact our customer service team.